The Tesla Supercharger V4 network was met with disappointment from a Tesla fan and Model 3 owner. @RoamingNorway posted on X several issues with the new chargers. These included heavier cables, reduced flexibility, a problematic grip causing the plug to fall, and an obstructive design. Despite a modest following, his observations resonated with the Tesla community and caught the company's attention.
The Reviews are In
After the post, @RoamingNorway was met with the usual pro-Tesla crowd and the anti-Tesla hater responses. The user politely answered several comments and displayed their admiration for the EV revolution. Then, the big one, Tesla acknowledged these concerns through its official charging account.
Minor things matter. Cable dock & stiffness improvements coming soon! - @TeslaCharging
Tesla's V4 Supercharger, an update over its predecessors, initially aimed to cater to a broader range of EVs by including a longer, more durable cable. However, this design adjustment inadvertently introduced challenges for Tesla drivers, as highlighted by the feedback. Tesla's acknowledgment and swift commitment to address these issues reflect the company's agility and customer-centric approach.
While Tesla has not specified the details or timeline for the improvements, their proactive stance suggests these enhancements will be implemented effectively. This development aligns with Tesla's ongoing efforts to expand and refine its charging infrastructure.
The expansion of Tesla's V4 Supercharger network in Europe includes new installations and upgrades from older versions. This expansion is part of Tesla's broader strategy to accommodate an increasing variety of electric vehicles following major automakers' widespread adoption of Tesla’s charging technology. This move grants access to Tesla's extensive Supercharger network of more than 50,000 globally.
Owners Have a Voice
Tesla's approach to customer feedback, exemplified by its response to @RoamingNorway's post, is the latest demonstration of listening to user experience to identify areas of improvement. While the company usually picks off random posts, it opened up the floor last May. Tesla asked what it could improve in a post that garnered more than 9 million views and 13 thousand responses. Interestingly, many of the top suggestions have been addressed, and several more have likely been implemented during an over-the-air update.
For example, customers emphasized the need for faster service times and more service locations. Tesla is continuously building more brick-and-mortar locations to address the growing demand for service. There was also a call to make Full Self-Driving (FSD) transferable. You may recall there was a window to make this happen over the past year. Owners wanted a 360° bird's eye view; Tesla has done better than that with the new High-fidelity Park Assist. There was also a request for a better referral program, and there have been several additions since May.
Tesla is following a proven strategy. Time and time again, the businesses that listen to customers often succeed. We might not be used to a car company listening and implementing changes as quickly as Tesla.
The new Supercharger dispensers are worse for Tesla drivers:
— Roaming Norway (@RoamingNorway) December 30, 2023
1. The cables are heavier
2. The cables are less flexible and make it difficult to bend the cable and place the plug where you want it
3. The grip of the holster makes the plug fall onto the ground and gets snow/dirt… pic.twitter.com/ry4omufwbC
