In an example of Tesla’s real-time feedback loop, Tesla is now addressing a privacy issue within its Additional Drivers feature, after an owner highlighted the problem on X.
When renting out vehicles on Turo and offering phone keys, renters could view the primary owner’s private service history, invoices, and upcoming service status. The post quickly received a response from Tesla VP Raj Jagannathan.
Thank you for the feedback, we will review and adjust the service visibility based on driver profiles.
— Raj Jegannathan (@r_jegaa) August 28, 2025
The Issue
The vehicle sharing feature in the Tesla app is a great and powerful tool. It allows owners to grant app access to family members, friends, or even renters on platforms like Turo. However, this recent report has revealed that even with recent permissions changes that allow you to hide your location, the current permission levels are not granular enough.
The issue here is that anyone with app access to the vehicle can search through things like service records and invoices, revealing private information. These items should only be accessible to the primary account holder.
Service invoices can contain a wealth of private data, including the owner’s name and contact information, as well as detailed histories of repairs and their associated costs. Allowing a temporary driver access to all this information, especially someone you might not know, is a major privacy oversight.
Solution is Coming
The feedback on X was seen and quickly acknowledged by Raj, who has been taking the lead on responding to customer queries and petitions on X as of late. He’s confirmed that Tesla will review and adjust the service visibility based on driver profiles.
That’s excellent news for anyone who has additional drivers, whether they be friends, family, or Turo. In the future, service history might be another option that could be turned on or off, similar to the most recently added Restrict Location Visibility, or completely restricted to the primary owner.
Potentially, Tesla could even add levels of permissions with different levels of visibility, for example, a Family permission level with more access, versus a Guest level with limited access.
This incident is another example in recent months of Tesla’s leadership working closely with the community to improve the whole experience. A real-world user identified a valid concern based on their own experience, and an executive responded with a clear and logical plan to address it. As vehicles become connected platforms, these kinds of edge cases will inevitably appear, but Tesla’s ability to respond and deploy a fix quickly remains an advantage they’ll always have.
